Observe
“Emma Jarman has successfully delivered training for our staff on a number of topics. She has proved to be very knowledgeable, enthusiastic, and a skilled presenter. Her sessions have been well received and have had a measurable impact on performance. As a result teams have reflected on their ways of working and changed practice in light of her input. Emma has established a relationship with the college staff. She is empathetic, flexible and well respected…The feedback from Emma enabled us to streamline operations increasing our efficiency. Her training has had a positive impact on our recent Ofsted inspection.”
Beri Hare, Principal Stroud College
"Part-time adult learning at Morley College presents a particular set of challenges for organizational development …there are significant numbers of part-time and fractional staff and the college infrastructure is lean. Protocol National were able to respond flexibly and creatively and helped the College manage change, strengthen and celebrate equality and diversity and improve the role of the learner voice within our College Renaissance. The training was highly informative, well researched and delivered very professionally. Staff remain enthusiastic about what they achieved during the training."
Ela Piotrowska, Principal, Morley College
“Emma Jarman (Head of Observe and Improve) has been fantastic to work with. She provided a number of tailored training sessions which proved practical, challenging and rewarding. Such was the quality of her work that we are developing a wider programme of observation activities with her and her team of consultants in the next academic year. Emma is highly recommended.”
David Williamson, Head of Quality, Standards & Development, Sussex Downs College
"The consultancy and training provided by Protocol National has been extremely valuable in developing the College team of observers in their practice of grading teaching and learning. Not only are the team more standardised in their approach to grading as a result of this training, but their skills in coaching and mentoring have also been developed."
Carole Todd, Head of Faculty Teaching, Learning and Development, Bishop Auckland College
"Thank you for the excellent day's training that you delivered for us at the Charnwood Centre... We were all very impressed with the structure, delivery and practical 'down to earth' aspect of the training session you gave."
Paul Render, Curriculum Manager for Adult Provision, South Notts College
"... a consistent and excellent standard of service...as a result of the work done with Protocol National we now have a team of lesson observers who are confident, accurate and working to a current and great standard."
Bishop Burton College
"...the training was thorough and very professionally delivered and was extremely well received by all delegates."
Colchester Institute
"...the training received from Protocol National Observe has directly supported our drive to improve teaching and learning across the College."
Leeds Thomas Danby College
"...our learning objectives were addressed in an interesting and imaginative way - many useful real-life examples were used to clarify learning points and answer questions. The training included a well-judged mix of theory and practical exercises which was enthusiastically received by all staff."
University College Birmingham
Improve
"Emma Jarman and her team have been excellent to work with. Emma has worked with senior and middle managers and our board of governors. The sessions were well-informed, thought-provoking and challenging and have helped us to sharpen the focus of our quality improvement agenda. The observations that Emma and her team delivered were well-received by staff and genuinely developmental. We are planning another series of observations in the next academic year."
Pauline Waterhouse OBE, Principal and Chief Executive, Blackpool and The Fylde College
"I was very satisfied with what proved to be inspiring consultancy that has had a significant impact on change management and developing quality in the curriculum area."
Paula Whittle, Principal, Barnsley College
"Emma Jarman came and gave some specific consultancy and this was well prepared and useful. I particularly appreciated having a knowledgeable colleague to bounce ideas off... Ofsted were impressed by the maturity of our judgements and accuracy of our grading when they inspected the college."
Amanda Hayes, Kensington and Chelsea College
“Aberdeen College has used the services of Improve Consultancy to undertake lesson observations. We have found the quality and standard of consultants to be excellent and have been very pleased with the reports provided. These have helped us enormously in identifying improvement plans. We have now commissioned training through Observe and are confident that the standard will be very high.”
Alison Hay, Deputy Principal, Aberdeen College
“Barnsley College has delivered a steep improvement trajectory in recent years. At the same time we have worked consistently with Emma Jarman, Head of Observe and Improve, and her team of consultants, to support the process of achieving excellence through a range of initiatives, primarily concerned with self assessment, and teaching and learning. Emma is extremely well informed, flexible and provides significant added value. We have an established and productive relationship with Observe and Improve, and find that such a reliable contact within the world of ‘consultancies’ is of great value.”
Phil Cook, Deputy Principal, Barnsley College
"We wanted to obtain expert professional opinion to help raise our equality and diversity practice from `good’ to `great’. Preparation was thorough in building relationship s and with requests for a variety of documentation pre-visit. The consultant had carefully considered this when intuitively questioning staff and exploring with senior staff how the college’s strategy could be developed and owned across the organisation. The day was extremely productive and positive and we were skilfully supported to write up a strong action plan with clear, realistic and measurable outcomes with some immediate impacts."
Pauline Bayliss, National Star College
"As a Jobcentre Plus provider, we needed a consultant with experience and knowledge of the sector to help improve our quality improvement strategies, not just for inspection but moving forward. Protocol National provided us with consultancy in the last few weeks prior to our first Ofsted inspection, driven by our own needs and agenda. Our consultant provided invaluable support, exceeding expectations, which enabled us to turn to areas for improvement identified in our self assessment process, into strengths identified by Ofsted. A real benefit was the focus which the consultant provided for the whole team in our final preparations, sharing knowledge of best practice and inspectorate expectations and current trends. She reviewed our current systems and enabled us to set standards of excellence, with clear and understood improvement strategies."
Adrian Armstrong, Managing Director, Armstrong Learning
